National Committee of Quality Assurance (NCQA): Annual Provider Notification

Date: 11/25/24

Strong communication and trust between you and your patients will help ensure they’re satisfied and have good outcomes. You can rely on Iowa Total Care for information and support to help you keep those member relationships strong.

We distribute several surveys throughout the year to make sure we are continually receiving feedback from members and providers, including:

Annual CAHPS Survey

Happening February through May

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Health Plan Survey is an opportunity for your patients to share their healthcare experiences with you as their provider and with their health plan. Your patients are asked specific questions, which include how well their doctor communicates, if they felt their doctor listened to them, and if their doctor explained things in a way that was easy to understand. Also included are questions on how well different healthcare providers are communicating about care coordination and a scale rating of the patient’s overall satisfaction with their healthcare, personal doctor, and specialists.

Annual Provider Satisfaction Survey

You are essential to providing the highest quality healthcare possible for our members, and your satisfaction is very important to us, too. We assess your experience with us through an annual Provider Satisfaction Survey. These survey results are reviewed by the health plan and are key to helping us improve your experience, so please be sure to complete the survey if you receive one.

Our Support Doesn’t Stop There

Our provider web content contains essential information, including member surveys, health equity resources, language services and resources, provider credentialing rights, the utilization management process, how to access care management services and other sources of support for you. To learn more, visit the providing quality care webpage.

For questions or concerns, contact your provider engagement account manager in your area or call Provider Services at 1-833-404-1061, Monday – Friday 7:30 a.m. to 6 p.m. CT.

Thank you for your partnership in serving Iowa Total Care members.