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On Feb. 21, 2024, Change Healthcare experienced a cybersecurity incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare’s website or reach out to their contact center: 1-866-262-5342.

Language Services

Iowa Total Care provides free aids and services to help our members communicate effectively. These tools are for members:

  • Whose primary language is not English.
  • Who are deaf or hard of hearing.
  • Who are blind or have low vision.
  • Who have a speech disability.
  • Who have culturally and ethnically diverse backgrounds.

  • Qualified interpreters are available for members whose primary language is not English.
  • If you are deaf or hard of hearing, American Sign Language interpreters are also available.
  • They can help at medical visits or with complaints.
  • Interpreters can assist via video, over the phone or in person.
  • These services are free of charge to you.

Need an interpreter for your medical visit? Let us know. There are two ways:

  • Complete our Language Services request form. Return by email at least seven (7) days before your appointment. This will allow us time to find the right person for you.
  • Call Member Services: 1-833-404-1061 (TTY: 711). Hours: Monday through Friday, 7:30 a.m. to 6 p.m. CT.

Need written material in a language other than English? Please call Member Services: 1-833-404-1061 (TTY: 711). We can also provide other formats such as Braille, audio or large print.

If you have questions or concerns about language services, please email us or call Member Services: 1-833-404-1061 (TTY: 711).

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Did you know most provider visits last between 15 and 20 minutes?  To make sure you’re able to communicate with your provider during your visit, here are a few tips:

  • Write down a list of questions and concerns before your appointment.
  • Consider bringing a close friend or family member with you.
  • Feel free to take notes. Ask your provider if you need clarification.
  • Ask questions.
  • Learn how to access your online medical records using patient portal apps.
  • If needed, ask for an interpreter in your preferred language.

Remember your health is important! Review these tips. Speak up and follow up as needed.

  • Access to fair healthcare for all people!
  • Making sure everyone has the chance to be as healthy as possible.

Iowa Total Care works with our members to remove barriers from healthcare. These can include:

  • Transportation.
  • Discrimination.
  • Language.

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