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On Feb. 21, 2024, Change Healthcare experienced a cybersecurity incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare’s website or reach out to their contact center: 1-866-262-5342.

Value-Added Services

Family having fun

Get more from your Iowa Total Care health plan! Members get extra services at no added cost, because we care for the whole you. Whether you're having a baby, or just need a ride to the doctor, we've got you covered.

Start Smart for Your Baby (SSFB) is our free pregnancy support program. It is designed to give you and your new little one a healthy head start. We offer tools and resources for before and after birth. This includes personalized care, books, and more. Our staff also host baby showers across the state. You can even earn rewards for making healthy choices for you and your baby.

Signing up is easy. Begin by filling out our notification of pregnancy form! You can do this online through our member portal. Or, call Member Services for help: 1-833-404-1061 (TTY: 711).

Eligible Iowa Total Care members can get free doula support. A doula is a trained companion who guides you through the birthing process. Doulas offer education and comfort before and after birth. They can also be there when you deliver. Members receive in-person visits, on-call care, and more.

Pregnant members can receive a car seat or booster seat for their babies. To be eligible, members must:    

  • Have a completed notification of pregnancy form on file,         
  • Visit their doctor while in the first trimester or within 42 days of enrollment in Iowa Medicaid, and ·        
  • Be engaged with Start Smart for Your Baby until 36 weeks of pregnancy.

Pregnant or have a new baby? Struggling to feed your family or yourself? You may qualify for free home-delivered meals. We'll take the worry out of mealtime, so you can focus on your new little one.

Iowa Total Care staff will also discuss your future food needs. There may be a program that can help. If eligible, we'll help you apply.

Iowa Total Care wants to make sure you get to and from your doctor visits on time, even if you don't have a car. You may qualify for free rides! Learn more from our transportation page.

Iowa Total Care offers care and support when you need it. Our MemberConnections program brings it to those who need it most. This team of certified community health workers helps members one-on-one, in-person or by phone. They can talk about your health plan, connect you with local aid, and more.

Fight the flu! Let us help you. We have lots of information about protecting yourself from the flu. Iowa Total Care covers flu shots, too. You need a new one each year to stay safe. And as a member, you earn rewards for getting your shot.

Iowa Total Care wants to help you stay on top of your diabetes. If you're 18 or older and have diabetes, we have a free kit to check your blood sugar control.

It's super easy. Do a quick test at home and send it back in the prepaid envelope. This helps you and your doctor see how well your treatment is working! Plus, you might even earn healthy rewards for doing it.

Call Iowa Total Care at 1-833-404-1061 (TTY: 711) to request your free kit today.

Iowa Total Care offers personalized care for members. Whether you have a chronic condition like asthma, or want to quit smoking, we can assist. Our staff will help you learn ways to live better and feel better.

Our Choose Tomorrow program is for members who may be feeling suicidal. If you're in crisis, let us help. You don't have to struggle alone. We care about you and your safety. Our staff can connect you to support and tools you need to feel better. 

Struggling with or at risk of substance abuse? We can help through our Health Assistance, Linkage & Outreach (HALO) program. It connects members in need with Iowa Total Care case managers. They'll help you find a road to recovery.

We know being a teen can be tough, especially if you're in foster care. That's why Iowa Total Care offers a free focus kit to these members. Wondering what might be inside?

  • Items to help you relax and have fun, like stress balls and games.
  • Cool tools for learning and creating, like books and notebooks.
  • Helpful reading on managing anxiety and starting high school.

Get rewards for focusing on your health with our My Health Pays program! Members earn reward dollars for completing healthy activities. Earn when you get a flu shot, annual checkup, and more. Once you complete your first healthy activity, you’re signed up!

Use your rewards for things like rent or utilities. Or, you can pay for everyday items at Walmart, Sam’s Club and Hy-Vee stores.

Focusing on your emotional health is important. Now you can use digital tools to help you get better and stay mentally strong.

Teladoc Health offers many programs and resources to support your mental health. Get care on the go, when you need it. Start today! Visit the Teladoc website or download the Teladoc Health app on the App Store or Google Play.

Missing a high school diploma? Earn your HiSET certificate, and earn My Health Pays rewards, too! HiSET is a high school equivalency test. It shows that you have the same knowledge and skills as a high school graduate. You'll get a certificate when you pass. It's called a high school equivalency diploma (HSED). Having a HSED can help you achieve your career and school goals. 

Members ages 18+ can get a $50 reward for earning their HSED. Contact Member Services to learn more: 1-833-404-1061 (TTY: 711).

Iowa Total Care also offers scholarships for some community college programs. 2024 details are coming soon!

Doc's Kids Club is for all Iowans ages 10 and under. Follow along with our friend Doc the Dog as we build healthy habits together. Doc sends newsletters full of fun activities, kid-friendly recipes, read-along stories, and so much more! Kids even get a special gift just for signing up. Join us!