On Feb. 21, 2024, Change Healthcare experienced a cybersecurity incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare’s website or reach out to their contact center: 1-866-262-5342.
Statement of Non-Discrimination
Iowa Total Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex, which includes discrimination on the basis of sex characteristics, including intersex traits, pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes. Iowa Total Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex, which includes discrimination on the basis of sex characteristics, including intersex traits, pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes.
Iowa Total Care:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Iowa Total Care at 1-833-404-1061 (TTY: 711).
If you believe that Iowa Total Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, which includes discrimination on the basis of sex characteristics, including intersex traits, pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes, you can file a grievance with:
1557 Coordinator,
PO Box 31384
Tampa, FL 33631
1-855-577-8234 (TTY: 711)
Fax: 1-866-388-1769
Email: SM_Section1557Coord@centene.com
You can file a grievance in person or by phone, mail, fax, or email. If you need help filing a grievance, our 1557 Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.