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On Feb. 21, 2024, Change Healthcare experienced a cybersecurity incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare’s website or reach out to their contact center: 1-866-262-5342.

Reporting Abuse

Reporing of Suspected Child and Dependent Adult Abuse

Iowa Total Care providers who are mandatory reporters under Iowa law have a responsibility to report known or suspected child or dependent adult abuse in accordance with all applicable laws. 

If you suspect a child under the age of 18 is abused or neglected, call the Child Abuse Hotline at 1-800-362-2178. More information is available on the Iowa Department of Human Services' website.

To report abuse, neglect, exploitation, or self-neglect of a dependent adult, call 1-800-362-2178. More information is available on the Iowa Department of Human Services' website.