Eligibility Verification

Iowa Total Care providers should verify Member eligibility before every service is rendered, using one of the following methods:

1. Log on to our Secure Provider Web Portal. Using our Secure Provider Web Portal, you can check member eligibility. You can search by date of service and either of the following: member name and date of birth, or member Medicaid ID and date of birth.
2. Call our automated Member eligibility IVR system. Call our toll-free Provider Services number at 833-404-1061 from any touch-tone phone and follow the appropriate menu options to reach our automated member eligibility-verification system 24 hours a day. The automated system will prompt you to enter the member Medicaid ID and the month of service to check eligibility.