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On Feb. 21, 2024, Change Healthcare experienced a cybersecurity incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare’s website or reach out to their contact center: 1-866-262-5342.

Contact Us

Iowa Total Care Members

Member Services: 1-833-404-1061 (TTY: 711)

Closed on these holidays: The State holidays are: New Years Day; Martin Luther King, Jr.’s Birthday; Memorial Day; July 4th; Labor Day; Thanksgiving; Day after Thanksgiving; and Christmas Day

24/7 Nurse Advice Line: 1-833-404-1061 (TTY: 711)

Pharmacy Services: 1-888-996-0082

Email: You can send us an email using your Iowa Total Care online account on our website.

Iowa Total Care Providers

Provider Services Hours: Monday through Friday, 7:30 a.m. - 6:00 p.m. Central Time

Provider Services Phone Number: 1-833-404-1061

Pharmacists Only: 1-833-750-4405